Fostering a culture of responsibility

In a bid to become a trusted partner working towards a positive transformation, Societe Generale has established a strong culture centred on its values, Code of Conduct and Leadership Model. The Bank draws on four values shared by all employees (Team Spirit, Innovation, Responsibility and Engagement) with a common goal: achieving the highest standards in terms of quality of service for our customers.

Diony Lebot Deputy Chief Executive Officer

Being a responsible bank requires commitment and exemplary behaviour by us all on a daily basis. By carefully managing our risks, we earn the trust of our clients and all our stakeholders, and contribute to our Group’s profitable and sustainable growth.


  • The Code of Conduct applies to all Group activities and countries of operation. It promotes respect for human rights and the environment, prevention of conflicts of interest and corruption, prevention of money laundering and terrorist financing, respect for market integrity, data protection, gift giving policy and sustainable procurement. These rules extend beyond the strict application of legal and regulatory provisions in force, particularly where in certain countries they do not comply with the ethical standards imposed by the Group.
  • Societe Generale’s Leadership Model defines a core set of skills shared Groupwide, centred on the Group’s four key values and implemented for the three main levels of responsibility (executives, managers and employees).  The guide describes the behaviour expected for each skill set, focusing on how results are achieved as much as the results themselves.
  • The Agreement on fundamental human rights and trade union rights was entered into with international trade federation UNI Global Union in 2015 and renewed in 2019.
  • In addition to applicable legal provisions, Societe Generale established corporate bodies dedicated to dialogue and collaboration on Group strategy in 2013.

Societe Generale has undertaken to observe:

  • the Universal Declaration of Human Rights and its additional commitments;
  • the ILO Fundamental Conventions;
  • the UNESCO World Heritage Convention;
  • the OECD Guidelines for Multinational Enterprises;
  • the UN Guiding Principles for Business and Human Rights (see pg. 291, “Duty of Care plan”).

Results at a glance:

  • A whistleblowing process has been established for appropriate situations. The Group protects whistleblowers and guarantees their anonymity where permitted by local legislation
  • 90% of active employees, i.e. approximately 120,000 employees worldwide, took part in Code of Conduct workshops at end-2018
  • 15,000 workshops have been held to define action plans aimed at teaching the appropriate responses to key conduct-related risks
  • 181 agreements were signed with employee representatives in 2018